Exchanges & Returns

Return Information

Non Personalised Item

You are welcome to return any unworn jewellery within 7 days of receiving your order (excludes any personalised items).  We cannot refund the cost of returning the item. The exception to this is if the product is fault, in which case your postage will be refunded.  We strongly recommend using a postal services which has full insurances for the contest. 

You will be responsible for the jewellery till it arrives safely at our studio. Before returning any items, please email or call us for more details. 

Personalised Items

We regret that we are unable to exchange any personalised items.  The exception to this is if we have incorrectly made your order, made by a mistake, or your item is fault. if you believe this is to the case please contact us within 7 days from receiving your order to ensure that we can rectify your order as soon as possible. 

On receipt of your email or letter, you will be contacted with details of solution and return details. 

If the item is agreed to be fault you will be refunded fully. if the item is not found to be fault, the cost of returning the item to you will be chargeable. 

Contact Us

Call: 0800 0646683

Email: info@memorialjewelleryae.co.uk